Cliniconex believes that resident family engagement is at the heart of a better healthcare system and that effective communication must be customizable, expandable, and fit the workflow of your senior care facility. Cliniconex's secure Automated Care Messaging solution seamlessly integrates with your PointClickCare EHR. Voice, text, and email notifications ensure resident families receive the right information at the right time. Whether for urgent outbreak & safety notifications, policy changes or routine care coordination, keeping resident families informed becomes effortless. Our set-and-forget solution requires minimal training and allows your staff to focus on direct care, confident that communications will be delivered accurately and reliably.

 

 

 

Features and Benefits

Return Time to Care

Automate repetitive tasks and allow staff to focus on what matters most: caring for residents.

Improve Communication

Keep Resident Families informed of their loved one's upcoming appointments, care plan reviews and any urgent situations.

Increase Safety

Reduce the burden of resident family communication especially during urgent situations so your resources can focus on keeping residents safe.

Reduce Operational Costs

Your high-value nursing resources are spending countless hours manually engaging with resident families. Re-allocate resources towards meaningful tasks and increase cost predictability through workflow automation.

Care Plan Reminders

Notify resident families of Care Conferences and Care Plan Reviews. Resident families want to remain informed and part of the Resident’s care throughout their stay in your long-term care facility. Your staff needs to focus on direct care rather than calling out conference and care plan review reminders. Cliniconex reminders are triggered directly from your PCC EHR, eliminating the need for any additional staff effort. These reminders allow families to remain informed while at the same time freeing your staff to focus on resident care.

Appointment Coordination

Provide appointment coordination for both internal and external resident appointments. Remind resident families of their loved one’s appointments, both internal and external to your LTC center. Your staff needs to focus on direct care rather than calling out appointment reminders. Cliniconex reminders are triggered directly from your PonitClickCare EHR, eliminating the need for any additional staff effort. These reminders allow families to remain informed and prepared for Resident’s appointments, while at the same time freeing your staff to focus on resident care.

Safety Notifications

Keep resident families apprised of Outbreaks, Emergency Information and Important Facility Policy Changes. Families need to be advised of outbreaks within the LTC facility quickly and efficiently. Cliniconex can contact all affected resident families, on one unit or multiple units, within minutes, saving time and money while ensuring staff remains engaged in direct care. Emergency information, such as power outages or evacuations, need to be conveyed as quickly as possible. Cliniconex can contact all resident families within minutes, ensuring the timely delivery of critical information, with minimal staff effort required. Policy changes, such as a change in visiting hours, can be conveyed to all families to ensure communication policy requirements are met by the LTC center.

Family Surveys

Allow resident families to provide program feedback, aid in quality improvement, or update the progress of a discharged convalescent resident. Ensure that families maintain their voice in Resident care, while providing valuable feedback to your facility. The results of feedback and post discharge surveys can help improve the quality of services provided, as well as let you know where you are meeting or exceeding expectations

Integrated with PointClickCare

Outreach is fully automated with a secure and personalized cloud-based solution that ‘lives’ in your PointClickCare EHR. Cliniconex notifications are triggered directly from your PCC EHR, lessening the burden on your staff. Notifications can be customized based on type, provider, location/unit, and recipient. Time and frequency of notifications can be based on the patient schedule, as in the case of appointment reminders, or based on custom triggers, such as health outbreaks. No matter if you are a single facility or part of a larger long-term care network, Cliniconex offers solutions that allow your staff to focus on direct care, confident that communications will be delivered accurately and reliably. Retrieves basic information about the organization's facilities - like address, Facility ID, and basic PointClickCare configurations. Retrieve real-time patient demographic and contacts information from PointClickCare. Users can log in using their PointClickCare credentials.