Overview

Rivews' patient experience and survey platform with PointClickCare integration enables organizations in holistically collecting, assessing and understanding patient satisfaction scores in real-time. Rivews aggregates data such as provider names, locations, etc. to identify trends by a wide range of different metrics. Rivews also enables organizations in taking control of their online reputation by driving the highest number of reviews online while improving internal satisfaction metrics. Leading the industry in the highest response on patient surveys, Rivews has an average response rate of 28%!

Features and Benefits

Instant Patient Satisfaction Scores

Rivews has the highest response rate on patient surveys, with nearly 28% of patients responding to your surveys every single day. That's over 1 in 4 patients. This is due to the fact that Rivews is entirely text-message based and doesn't prompt patients to open lengthy and antiquated surveys on their web-browser.

Real-Time Complaint Tracking

Instantly track and identify complaints post-care to resolve them at the point of occurrence. 55% of patients that say they've had a negative experience through Rivews, also respond with additional, lengthy and thorough insight of why they had a negative experience.

Review Monitoring

Better understand how your organization is performing online across Google, Yelp, and across 50+ other websites!

Two-way Text-Message Surveys

Rivews only utilizes text-message to engage with patients providing thus providing the highest response rate on patient surveys. This medium allows Rivews to collect the most number of scores, complaints, reviews, and more importantly data.

Generate Hundreds of Reviews Online

For patients, your online reviews are patient satisfaction scores. But, we know that your online reviews can be bias with only unhappy patients leaving reviews online. With Rivews, Promote your happy patients to leave positive reviews online.

Real-Time Alerts

Be prompted immediately when patients have a negative experience and receive weekly text-message alerts!

Weekly and Monthly Reports

Reports summarizing the week and the month for your organization.

Compare Location Data

Compare location by location patient satisfaction scores to understand best and least performing centers.

Compare Provider Scores

Compare provider patient satisfactions scores to understand providers that are providing the highest and lowest quality of service.

Integrated with PointClickCare

Rivews is connected seamlessly to PointClickCare. Retrieves basic information about the organization's facilities - like address, Facility ID, and basic PointClickCare configurations. Retrieve real-time patient demographic and contacts information from PointClickCare.

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