Overview

BirdEye drives business growth by optimizing customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, collect customer feedback, interact with potential customers, ask customers for referrals, improve operations and increase revenue. BirdEye’s all-in-one customer experience platform includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, webchat, live chat and more. Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. In 2020, BirdEye ranked #2 in Online Reputation Management and #58 in the “100 Best Software Companies” in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

Features and Benefits

Business Listings Management

BirdEye keeps your company listings (name, address, and phone number) for each location consistent across 50+ global partners, including Google, Bing, Facebook, and Yahoo so you’re found easily by search engines.

Review Generation and Monitoring

Get online reviews on sites that matter to your business and boost customer happiness by leveraging feedback from over 150 online review sources.

Turn Website Visitors into Customers

Engage your website visitors right when they come in with Webchat.

Respond Automatically to Questions

Our chatbot, Robin, uses AI to automatically respond to frequently asked questions about your business.

Interactions in One Place

View and respond to messages from customers through Webchat, text messages, and Facebook Messenger - from a single place.

Turn Feedback into Insights

Dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where.

Partner Details


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