Showcase

Overview

Wambi’s mission is to bring compassion to the forefront of human experience. We achieve this by elevating moments of meaningful connection between patients, team members, managers, and executives to foster positive and high-performing workplace cultures. Built on the power of real-time data, Wambi enables healthcare organizations to achieve their goals by facilitating exceptional experiences. Through Wambi, team members are recognized by their peers and leadership, building connection across an organization. Team members who interact with patients have the added benefit of receiving gratitude from patients as well as insight into their own individualized patient experience impact. By engaging all key stakeholders, Wambi addresses both patient and team member experience with one solution - improving the human experience for all.

Features and Benefits

Empower Leaders

Drive the experience you want for your team members and patients by making timely data-driven decisions. Improve team member engagement, address clinician burnout, and focus your initiatives. East Orange General Hospital reduced their annual RN turnover rate at bedside by 53%.

Engage Team Members

Reconnect to purpose by realizing your impact through receiving and sharing individualized recognition from peers and patients. Wambi users reported a 62% increase in feeling valued at their organization.

Involve Patients & Family

Anonymously share gratitude and feedback with those who impacted their care experience and receive real-time service recovery where applicable in real-time. Hackensack Meridian Health saw their Net Promoter Scores (NPS) increase by up to 88% in six months’ time while using Wambi.

Resources

The Wambi Story

The Wambi Story

Wambi was invented because a healthcare administrator, who grew up with chronically ill parents, wanted a way to recognize the hardworking nurses on her team. She was looking for a way that would prompt patients to share their gratitude and praise with the people who took care of them. She couldn’t find such a tool, so she created one. When Wambi is used at a hospital or health care facility, patients use iPads to choose the photo of the team member who they’d like to thank. Patients’ messages to their nurses are often funny, moving, meaningful, and emotional; they highlight the fact that there is so much that happens behind the curtain. The little moments where care providers go the extra mile deserve to be noticed and celebrated. Wambi is the only real-time recognition and feedback system fueled by the voice of patients and families. Its gamified approach increases employee engagement, reduces clinician burnout, and enhances the patient experience. Partnering with hospitals and healthcare systems nationwide, Wambi gives flight to the personal side of healthcare by surfacing the moments where a human connection makes all the difference, connecting patients and team members and improving the human experience for all. At Wambi, Moments move us.

Partner Details


Website:

www.wambi.org

United States Headquarters:

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