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Overview

Well iQ is the best patient feedback survey on the market. We create surveys that people will actually respond to using our proprietary technology. What's more is that we do it in a way that is engaging for the patients, or family members, while allowing for the recognition of your essential healthcare workers. By creating a feedback platform that is simple for patients to use, and useful for organizations to report with, we are changing how you receive feedback. This all adds up to a platform that can make a huge impact for any organization. We help you drive online reviews, maximize reimbursement revenue, increase staff visibility and engagement- in a positive way, and bring new technology to your facilities.

Features and Benefits

Easy to use for you and your patients

We have spent years researching what causes a patient, or their loved ones, give feedback. The key has been creating engaging and easy to complete opportunities for that feedback to be given. Our platform does exactly that using our multi-lingual, badge based system that is completely automated with our integration into PointClickCare for in-patient, outpatient, or telehealth interactions.

Increase staff recognition

Well iQ specializes in acquiring patient feedback on staff performance. Each survey can emphasize identifying staff encountered along the patient journey and request specific behavioral feedback on those staffers. This dynamic encourages a positive impact on outcomes and the creation of shared accountability that allows for positive recognition instead of punitive commentary. The Administrative Dashboard then captures that data and provides valuable insights on performance that serves HR requirements in terms of recruiting, training, and of course retention. This data serves as the foundation of recognition & rewards efforts that have been proven to reduce the hard and soft costs of employee turnover.

Drive online reviews with the highest completion rates

Patients have more choices than ever before and proactively managing patient expectations and experiences has become an essential component to managing your organization. Public reviews, and online reputation in general, is vitally important for new and existing patients. Our digital surveys have the option for patients to give feedback on public websites such as Google, Facebook, Yelp!, and HealthGrades to name a few. All of our clients have seen incredible improvements on their public ratings and reviews. Google ratings have averaged over a +400% improvement and the overall number of surveys have increased +200%. With over 25% of our surveys being opened and over 90% of them completed- we drive reviews like no other platform.

Data driven decisions through our dashboard

With all of the data brought in through our surveys we have a created a collection of reports that allow you to take action. Our reports provide meaningful insights for staff and quality metrics inclusive of the entire patient journey, the behaviors that impact the patient outcomes, and the location that the care took place in. Additionally, we are always happy to provide custom reports to help you better uncover the data that drives you specific business forward!

Maximize reimbursement opportunities

As the healthcare industry continues to evolve from volume- to value-based reimbursement, in order to benefit, service providers need to find effective ways to measure the quality of the care and outcomes they are providing. Well iQ has experience in fulfilling point requirements for MIPS as well as creating customized behavior badges to help report on PCMH requirements. We are dedicated to making sure that when you use Well iQ you also have a tool that can assist you with reimbursement opportunities.

Integrated with PointClickCare

The seamless API integration with PointClickCare automates the process of requesting feedback using Well iQ. Your staff will no longer need to worry about getting that feedback manually. We work with you to identify the frequency at which you would like to send our digital feedback requests and the behaviors you are looking to receive feedback on. After that the feedback starts to flow into Well iQ and you can begin making more data driven decisions!

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